Privacy Policy

This Website is operated by HIGHSOON PTE. LTD (hereinafter referred to as “HIGHSOON”, “we”, or “the Company”). This Privacy Policy describes how Bubblepuss.com (hereinafter “the Website”) collects, uses, and discloses your Personal Data when you access, use our services, purchase from the Website, or otherwise communicate with us (collectively, the “Services”).

Within the scope of this Privacy Policy, “you” refers to any user who accesses or uses the Website, regardless of whether you purchase any goods or services.

This Privacy Policy constitutes a legally binding agreement between you and us. You must agree to this Privacy Policy in conjunction with the User Service Agreement in order to use our Services.

Please read and fully understand the entire contents of this Privacy Policy carefully, especially those provisions that directly affect your rights. By accessing or using our Services, you are deemed to have accepted all the terms of this Privacy Policy and authorize us to collect, use, and disclose your Personal Data as provided herein. If you do not agree with any of the terms of this Privacy Policy, please do not continue to access or use our Services.

Please note that you must be at least eighteen (18) years of age or have obtained the consent of your parent(s) or legal guardian in order to use our Services.

1、Our Privacy Commitments

We respect your privacy and your choices.
We ensure that privacy and security are integral to our Services.
We will never sell or provide your Personal Data without authorization.
We are committed to protecting the security of your Personal Data, including by working only with trusted partners.
We pledge to be open and transparent regarding how we use your Personal Data.
We will only use your Personal Data after informing you of its purpose and manner of use.
We respect your rights and will endeavor to meet your requests while fulfilling our operational responsibilities.

2、What is Personal Data?

“Personal Data” refers to any information that can directly (e.g., your name) or indirectly (e.g., via anonymized data such as a unique ID number) identify you, or that can be used to identify you. This includes, but is not limited to, your email/home address, mobile telephone number, username, personal photographs, personal preferences and shopping habits, user-generated content, financial information, and benefits information. In certain cases, Personal Data may also include unique digital identifiers, such as your computer’s IP address or your mobile device’s MAC address, as well as cookies.

3、What Personal Data Do We Collect?

(1) Data We Collect Directly from You

Account Information: including your name, gender, age, address, telephone number, and email address;
Order Information:including your name, billing address, shipping address, payment information, and invoice details;
Shopping Information:including the products you view, add to your shopping cart or wishlist, and your purchase history;
Customer Support Information:including any information you voluntarily provide when communicating with us.

You may choose not to provide certain Personal Data; however, doing so may result in our inability to process your application to use the app or prevent you from enjoying many of its specialized features.

(2)Data Collected Through Cookies

We automatically collect certain information about your interaction with the Services (referred to as “Usage Data”). To this end, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information regarding how you access and use our Website and your account, including device information, browser details, your network connection, your IP address, and other information about your interaction with the Services.

(3)Data We Obtain from Third Parties

We may obtain information about you from third parties, including our technical support and service providers, for example:

Contact and transaction data from technology, payment, and delivery service providers;
When you visit our Website, open or click on emails sent by us, or interact with our Services or advertisements, we or our partnered third parties may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies;
Technical data from analytical providers such as Google, and from social media platforms including WeChat, TikTok, X (Twitter), Facebook, etc.

Please note that any information we obtain from third parties will be handled in accordance with this Privacy Policy. However, we assume no responsibility for the accuracy of information provided by third parties, nor for the policies or practices of any third party.

(4)Personal Data in Public Areas

When you post, contribute, or share any content in public areas of our Website (such as in comment sections), the content you submit will be publicly available. To protect your privacy, we advise you to exercise caution when submitting, sharing, or posting Personal Data or sensitive information in such public areas, including but not limited to your full name, address, telephone number, or any content that might enable other users or third parties to identify or obtain your information.

4、How Do We Use Your Personal Data?

(1) Purposes for Collecting, Using, Storing, and Providing Your Personal Data

To enhance or improve the user experience, the Website or application, and/or our products and/or services, or to facilitate our performance of any service provided on the Website or application;
To register, verify, process, and maintain your account on the Website or application;
To manage, verify, operate, administer, and maintain membership programs for our users;
To conduct and process any competitions, sweepstakes, giveaways, and/or surveys that we may organize from time to time related to the Website or application, our business, products, and/or services, and to announce the winners on the Website or application or via any other media/channel required by applicable law (as applicable);
To contact you or communicate with you by telephone, email, fax, or other means, to execute your instructions, or to respond to any inquiries made by you or on your behalf;
To detect, investigate, identify, and prevent fraudulent transactions, abuse of the Website or application, and/or other activities on the Website or application that may violate our Privacy Policy, Terms and Conditions, or may be unlawful;
To collaborate with third-party service providers as required for business operations, such as for providing IT support and/or maintaining our servers, for conducting marketing campaigns, and for measuring the effectiveness of such advertisements (e.g., tracking customer activities);
To comply with or provide data in accordance with any applicable laws or regulations, court orders, or lawful requests by government agencies

(2)Use of Cookies

In order to distinguish you from other users (especially those on the same network), we use Cookies to track your specific computer or electronic device. Cookies are small text files sent from the Website or application to your computer or device’s browser and stored on your device. Typically, Cookies do not identify you personally nor do they harm your device. The Website or application uses Cookies to improve your browsing experience and to provide non-personal or analytical data to the Website or application operators to help improve the quality of the Website or application and, in turn, enhance the browsing experience for its users. For example, we use Cookies to save your browsing preferences and settings. For these reasons, we request that you keep Cookies enabled when using our Website or application.

Please note that if you choose to disable Cookies on your computer or device, you may find that certain features and functions of the Website or application do not operate properly. In addition, you may delete our Cookies from your browser at any time.

5、How Do We Disclose Your Personal Data?

In certain circumstances, we may disclose your Personal Data to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

Collaborating with our suppliers or other third parties (e.g., IT management, payment processing, data analytics, customer support, cloud storage), to whom we provide only the necessary data required to perform their services, and from whom we require that they not use your Personal Data for any other purposes;
Cooperating with business and marketing partners (e.g., TikTok) to provide you with services and advertisements. Our business and marketing partners will use your information in accordance with their own Privacy Policies;
Disclosing certain information to third parties when you instruct, request, or otherwise consent to such disclosure, for example, when shipping products to you with your consent or when you log in to the Website using a social media account;
Cooperating with our affiliates or other companies within our corporate group on the basis of business operational needs;
Disclosing data as necessary to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests) and to safeguard the legitimate rights of ourselves and our users.

6、How Do We Protect Your Personal Data?

We fully recognize that you trust us with the protection of your Personal Data. We take all reasonable measures to ensure that your Personal Data remains confidential and secure, and we implement appropriate technical and organizational measures to prevent any unlawful or accidental destruction, loss, unauthorized collection, disclosure, use, copying, modification, leakage, damage, alteration, access, or any other unlawful processing of your Personal Data.

Although we have taken all reasonable steps to maintain the confidentiality and security of the Personal Data in our possession, the methods of transmission over the Internet and security systems are not foolproof, and we cannot promise that your Personal Data will be secure under all circumstances.

We will make reasonable efforts to ensure that your Personal Data is accurate and complete, especially when such data may be used to influence your decision-making or may be disclosed to other entities. However, this also means that you are required to promptly inform us of any changes to the data you originally provided.

Furthermore, we will take measures to destroy and/or anonymize your Personal Data held or controlled by us when we reasonably determine that (i) the purpose for which the Personal Data was collected has been achieved without the need to retain such data, and (ii) retention is no longer necessary for any other legal or business purposes.

For your convenience, the Website provides the function of staying logged in so that you do not have to re-enter your password each time you access your account. If you choose to remain logged in, please be aware that anyone with access to your device may be able to access your account and may make unauthorized changes or place orders using your account. Therefore, we strongly advise you to take appropriate measures (such as enabling a “passcode lock” feature on your mobile device) to prevent unauthorized access to and use of your account. If you suspect any unauthorized use of your account or password, please notify us as soon as possible.

7、Your Data Rights

Depending on your jurisdiction, you may have some or all of the following rights with respect to your Personal Data:

Right to be Informed:You have the right to receive clear, transparent, and easily understandable information about how we use your Personal Data and about your rights.
Right of Access: You have the right to access the Personal Data we hold about you (subject to the administrative costs involved, for which we may charge a reasonable fee). In certain circumstances, such requests may be denied in accordance with legal requirements.
Right to Rectification: If your Personal Data is inaccurate, outdated, or incomplete, you have the right to request its correction or completion.
Right to Restrict Processing: You have the right to request that we restrict the processing of your data. This means that we may store your data but not use or process it further.
Right to Data Portability:You have the right to migrate, copy, or transfer the data from our database to another platform. This right applies only to data you have provided, where the processing is based on a contract or your consent, and where the processing is carried out by automated means.
Right to Withdraw Consent:You may withdraw your consent to our processing of your data at any time. Withdrawal of consent does not affect the lawfulness of processing prior to the withdrawal.
Right to Erasure/Right to be Forgotten: In certain circumstances, you have the right to request that your Personal Data be deleted. Please note that this is not an absolute right, as we may retain your Personal Data for legal or other legitimate purposes.
Right to Manage Communication Preferences: We may send you promotional emails, and you may opt out of receiving such promotional emails at any time using the unsubscribe option provided in our emails. If you choose to unsubscribe, we may still send you non-promotional emails, such as those regarding your account or orders.

When processing your requests, we may require you to provide proof of identity.

8、Personal Data of Minors

We do not knowingly collect Personal Data from minors under the age of 18. If you are under 18, please do not provide any type of Personal Data.

Should a minor under the age of 18 provide us with Personal Data, the minor’s parent or legal guardian may contact us via email at [email protected] or submit a request through our Website to have such data deleted from our records.

9、Cross-Border Transfer of Personal Data

If our business operations or our technical support partners are located in other regions, your Personal Data may be transferred outside of Singapore. When we transfer your Personal Data outside Singapore, we will ensure that your Personal Data is protected to at least the same standard as in Singapore. For example, we will always ensure that a legal agreement covering data transfer is in place.

10、Changes to this Privacy Policy

We may update this Privacy Policy from time to time based on operational needs or changes in applicable laws, policies, or regulatory requirements. We will notify you by posting an updated version of the Privacy Policy on the Website. We encourage you to regularly review the Website and this Privacy Policy to understand our practices regarding Personal Data protection and to learn the methods available to protect your privacy.

11、Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, or if you wish to exercise any of your rights, please contact us by email at [email protected].